Responsible Gambling
20Bet Casino is committed to promoting safer gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set reasonable limits, understand the risks and take a break whenever gambling stops being enjoyable.
Gamble within your limits
Only gamble if you are aged 18 or over and legally permitted to use gambling services in your location. Before playing, decide how much time and money you can comfortably spend. Treat this amount as an entertainment expense and never use money required for rent, bills, food, savings or other essential costs.
- Set a deposit, spending or loss limit before you start.
- Set a time limit and take regular breaks away from the website.
- Keep track of your deposits, withdrawals and gambling activity.
- Never chase losses or increase your stakes to recover money.
- Do not gamble when upset, tired or under the influence of alcohol or drugs.
- Do not borrow money, use credit or sell possessions to gamble.
- Remember that games are based on chance and no result is guaranteed.
Recognise the warning signs
Gambling may be becoming a problem if you spend more time or money than planned, hide your activity, feel anxious or guilty after playing, or repeatedly try to win back losses. Other warning signs include missing work or family commitments, borrowing money, neglecting bills, losing interest in usual activities, or feeling unable to stop when you want to.
If any of these signs apply to you, stop gambling and speak with someone you trust. You do not need to wait until the situation becomes serious before asking for help. Support is also available for family members and friends affected by another person's gambling.
Account tools and self-exclusion
Contact customer support to ask about safer gambling controls available for your account. Depending on the service and your location, these may include deposit or loss limits, spending controls, time reminders, temporary breaks and account closure. Choose limits carefully, as some changes may not take effect immediately or may not be removable during a set period.
If you need a longer break, request self-exclusion or permanent account closure. Follow any identity or account verification steps requested by support. During a self-exclusion period, do not create another account or use another person's account to gamble. Customer support can help with account controls and withdrawals, but it cannot provide counselling or financial advice.
Support in Australia
Free and confidential support is available across Australia. Gambling Help Online provides information, counselling and support for people affected by gambling, as well as their families and friends. Visit gamblinghelponline.org.au or call 1800 858 858 to speak with a trained counsellor.
You can also contact a gambling support service through your state or territory health service. If you or someone else is in immediate danger, call 000. If you are experiencing a personal crisis, contact Lifeline on 13 11 14. Asking for help early can make it easier to regain control.