20Bet Casino Privacy Policy
This Privacy Policy explains how 20Bet Casino collects, uses, stores and protects personal information when you visit our website, create an account or use our online gambling services. We aim to handle your information responsibly and transparently.
Information we collect
Depending on how you interact with 20Bet Casino, we may collect information such as your name, date of birth, contact details, account login details, payment information, transaction history and records of your communications with us. We may also request documents or other information needed to verify your identity, comply with legal obligations, prevent fraud and support responsible gambling.
When you use our website, we may collect technical information including your IP address, device type, browser, operating system, approximate location, access times and information about how you use the site. Some of this information may be collected through cookies and similar technologies.
How we use personal information
We use personal information to provide and administer our services, manage your account, process deposits and withdrawals, verify your identity and communicate with you about your account. We may also use information to improve website performance, understand customer preferences, investigate complaints, detect suspicious activity and meet applicable legal, regulatory and licensing requirements.
- To protect the security and integrity of our website and services.
- To help prevent money laundering, fraud, cheating and other unlawful activity.
- To provide customer support and respond to enquiries.
- To send marketing communications where permitted and in accordance with your preferences.
- To promote safer gambling and help manage gambling-related risks.
Cookies, sharing and disclosure
Cookies may be used to keep you signed in, remember preferences, measure website performance and understand how our services are used. You can adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.
We may share information with trusted service providers that assist with hosting, payments, identity checks, customer support, security, analytics and marketing. We may also disclose information where required by law, a regulator, a court or a competent authority, or where disclosure is reasonably necessary to protect our rights, customers or services. We expect third parties handling information for us to apply appropriate confidentiality and security measures.
Security, retention and international transfers
20Bet Casino uses reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security, so you should keep your passwords confidential and contact us promptly if you suspect unauthorised account activity.
We retain information for as long as reasonably necessary for the purposes described in this Policy, including account administration, dispute handling, responsible gambling, fraud prevention and legal or regulatory record-keeping. Information may be stored or processed outside Australia by service providers. Where this occurs, appropriate steps are taken to support the protection of your information.
Your choices and contacting us
You may be able to access or update certain account details through your account settings. You can also ask us to correct inaccurate information, request details about how your information is handled, or withdraw consent where processing relies on consent. Some requests may be limited by legal, security, verification or record-keeping requirements.
You can manage marketing preferences by using the unsubscribe option in a promotional message or by contacting customer support through the 20Bet Casino website. We may need to verify your identity before responding to a privacy request. This Policy may be updated from time to time to reflect changes to our services, legal requirements or privacy practices. The latest version published on this page applies from its stated effective date.